Last updated: May 6, 2026
At ReviewsEraser we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or use our review removal and online reputation management services. By using ReviewsEraser, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or use our services, we may collect certain information about you, including:
Personal Information You Provide
- Your name, email address, phone number, and WhatsApp number, which you provide to us when you register for an account, request a free consultation, or order a review removal service.
- We never store full card numbers on our servers.
- Business details (such as your company name, industry, and the URL of the negative review you would like removed) that you share with us as part of the review removal process.
- Communications you send to us via email, WhatsApp, contact forms, or live chat, including any documents or screenshots you attach.
Information We Collect Automatically
- Information about your interactions with our website, such as the pages you visit, the links you click, the time and duration of your visit, and other actions you take.
- Information about your device and internet connection, such as your IP address, browser type, operating system, device identifiers, and referring URL.
- Cookies, web beacons, and similar tracking technologies (described in more detail below).
2. Cookies and Tracking Technologies
ReviewsEraser uses cookies and similar tracking technologies to operate our website, remember your preferences, analyse traffic, and improve your experience. The categories of cookies we use include:
- Strictly necessary cookies – required for core site functionality, such as keeping you signed in and securing forms.
- Analytics cookies – used to understand how visitors interact with our site (for example, Google Analytics).
- Performance cookies – help us monitor page speed and detect technical issues.
- Marketing cookies – used (only with your consent) to measure the effectiveness of our advertising and to retarget previous visitors.
You can control cookies through your browser settings or via our cookie banner. Disabling certain cookies may affect the functionality of our website.
3. How We Use Your Information
We use the information we collect from you for the following purposes:
- To deliver the services you request, including removing negative or fake Google reviews, suppressing harmful search results, and managing your online reputation.
- To send you marketing communications about new services, offers, and educational content related to review removal and reputation management (you can opt out at any time).
- To improve our website and services by analysing how users interact with our site and identifying areas for improvement.
- To protect the security and integrity of our website and services by detecting and preventing fraudulent or unauthorised activities.
- To comply with legal obligations, such as responding to subpoenas, court orders, or other lawful requests for information.
4. Disclosure of Your Information
We do not sell your personal information. We may disclose your information to third parties only in the following circumstances:
- To our trusted service providers who assist us in delivering our services, including payment processors, customer support providers, email and SMS providers, hosting providers, and technical infrastructure providers. These third parties are contractually required to protect your information and use it only for the services they provide to us.
- To comply with legal obligations, such as responding to subpoenas, court orders, regulatory enquiries, or other lawful requests for information.
- To protect our rights, property, or safety, or the rights, property, or safety of our users or others, including to enforce our terms of service or prevent fraud.
- In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets, in which case your information may be transferred as part of that transaction.
- With your consent or at your direction, such as when you choose to share information with third-party integrations or social media platforms.
5. Data Retention
We keep your personal information only for as long as is necessary to provide you with our review removal and reputation management services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or anonymise it.
6. Data Security
We take the security of your information seriously and use a combination of technical and organisational measures to protect it from loss, misuse, and unauthorised access, including encryption in transit (HTTPS), restricted internal access, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.
7. International Data Transfers
ReviewsEraser operates globally and may transfer, store, or process your information in countries outside your country of residence, including the United Kingdom, the European Union, the United States, and the United Arab Emirates. When we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses to ensure your information remains protected.
8. Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
Rights Under GDPR (EU/UK Residents)
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request erasure of your personal data (“right to be forgotten”).
- The right to restrict or object to certain processing activities.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
- The right to lodge a complaint with a supervisory authority, such as the UK ICO.
Rights Under CCPA/CPRA (California Residents)
- The right to know what personal information we collect, use, and disclose.
- The right to request deletion of your personal information.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of your personal information (note: we do not sell your information).
- The right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to verified requests within the timeframes required by applicable law.
9. Children’s Privacy
ReviewsEraser is a business-to-business service intended for use by adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites, such as Google, Trustpilot, social media platforms, or our service partners. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other reasons. We will post the revised policy on this page and update the “Last updated” date at the top. If we make material changes, we will notify you by posting a prominent notice on our website or sending you an email. Please review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you would like to exercise any of your privacy rights, please contact us:
We aim to respond to all privacy enquiries within 30 days.