★ Our process
How We Work: From Your Request to Removal in 96 Hours
Everybody deserves a second chance. Our process for removing negative reviews is designed to be efficient, effective and transparent, so you always know what happens next and what you pay.
Built to be efficient, effective and transparent
At ReviewsEraser, we understand the importance of maintaining a positive online reputation. Our process for removing negative reviews is designed to be efficient, effective and transparent.
We have helped thousands of businesses and individuals, and we intend to become a true lifetime partner for all our clients, so you can grow your business without the fear of one unfair review undoing years of hard work.
Every case is handled by our UK-based team of 150+ specialists, working alongside our legal team. Learn more about us →
What you can expect
- A fixed fee, quoted before you pay anything.
- Only 50% upfront, with the balance due after removal.
- A dedicated specialist and our legal team on your case.
- Regular updates until there is an outcome.
- No removal, no balance, backed by our 100% money-back guarantee.
Four simple steps to a cleaner profile
From your first message to the review disappearing from your profile.
- 1
Free consultation
Share the review link. We assess it and quote a fixed professional fee.
- 2
50% advance
Pay half to start. Your case is assigned to a Reviews Specialist.
- 3
We remove the review
Our specialists and legal team escalate with the platform until it is resolved.
- 4
Verify and pay the balance
Once the review is gone you pay the remaining 50%. No removal, no balance.
Exactly what happens, step by step
Seven stages that take your case from consultation to a successful removal.
- 1
Initial Consultation
Free
- 1.1Upon contacting us for our services, our software will conduct an initial consultation to understand your specific needs and requirements.
- 1.2During the consultation, our software assesses the negative reviews or fake links that you wish to have removed and provides a fixed professional fee for the time and effort required.
- 2
Payment
50% advance
- 2.1To initiate our services, we require a 50% advance payment from the client.
- 3
Review Removal Process
Specialist + legal team
- 3.1Once the initial payment is received, our Reviews Specialist will begin the process of contacting the relevant platforms, such as Google, Trustpilot, Glassdoor, and others, to request the removal of negative reviews or fake links.
- 3.2Our Reviews Specialist will work closely with our legal team to craft compelling requests for removal, citing any violations of platform policies or terms of service.
- 3.3Our core team will collaborate with the platform’s support or legal team to expedite the review removal process.
- 4
Verification and Balance Payment
Remaining 50%
- 4.1Upon successful removal of the negative review or fake link, we will notify the client.
- 4.2We will then request the remaining 50% balance payment from the client.
- 5
No Removal, No Payment
Guaranteed
- 5.1If, despite our best efforts, the negative review or fake link is not removed, we will not claim the balance 50% payment from the client.
- 6
Transparency and Communication
Regular updates
- 6.1Throughout the review removal process, we maintain open communication with our clients, providing regular updates on the status of their requests.
- 6.2Our team is available to answer any questions or address any concerns that our clients may have at any stage of the process.
- 7
Client Satisfaction
Our goal
- 7.1Our ultimate goal is client satisfaction. We strive to achieve the best possible outcome for our clients by leveraging our expertise and resources to remove negative reviews and protect their online reputation.
Every type of review, one expert team
Everybody deserves a second chance. These are the reviews we remove most often.
Don’t see yours? We help delete any type of review. Send it for a free check →
How we build a case that gets results
Every review is different. Our specialists choose the strongest route for each one, and combine them when needed.
Platform policy
Every platform bans certain content. We match the review to the exact rule it breaks and report it through the official channel.
- Fake engagement and spam
- Conflicts of interest
- Off-topic or irrelevant content
- Harassment and personal information
Legal route
Where a review is false or unlawful, our legal team prepares a formal request based on the relevant law.
- Defamation and false statements
- Privacy and data-protection rights
- Formal legal removal requests
- Evidence prepared for you
Direct escalation
When a first report is not enough, we escalate with the platform’s support and legal teams until there is a final decision.
- Formal appeals of rejected reports
- Re-submission with new evidence
- Regular follow-ups
- Updates at every step
Fair, simple and risk-free
You pay half to start and the rest only when the job is done.
To start your case
A 50% advance payment initiates our services and assigns your Reviews Specialist.
After removal
Once we confirm the review is gone, we request the remaining 50% balance.
If it is not removed
We do not claim the balance, and our 100% money-back guarantee refunds the fees paid for that order.
Full details are in our Terms and Conditions. Questions? Contact us.
Why not just flag it yourself?
You can report a review yourself, and sometimes it works. Here is how it compares.
| Flagging it yourself | With ReviewsEraser | |
|---|---|---|
| Policy knowledge | ✕You guess which rule might apply | ✓Specialists cite the exact policy or law |
| Legal support | ✕None | ✓Our legal team drafts the request |
| If it is rejected | ✕Usually the end of the road | ✓We appeal, re-submit and escalate |
| Speed | ✕Google can take 3–5 business days to assess, often with no reply | ✓Most cases resolved within our 96-hour target |
| Updates | ✕No updates | ✓Regular updates on WhatsApp or email |
| Risk | ✕Free, but often unsuccessful | ✓No removal, no balance, plus our money-back guarantee |
Already flagged it and Google said no? A rejected report is often not the end. Let us take a look →
What the first 96 hours look like
Timings vary by platform and case, but this is how a typical case runs.
Some platforms take longer to respond. If yours does, we keep working and keep you informed until there is an outcome.
What to send us
The more we know, the faster we can build your case. It takes under 60 seconds.
Experience behind every case
The people and methods that get reviews removed.
150+ specialists
A UK-based team that handles review removal every day, led by owner Jigar Thakkar.
Specialists + legal team
Requests are drafted with our legal team and cite the exact policy or legal ground.
Direct escalation
We work with the platform’s support and legal teams to move cases along faster.
Regular updates
You always know where your case stands, from first message to final result.
Strict confidentiality
Your details stay private. The reviewer is not told who requested the removal.
Pay the balance on success
You only pay the remaining 50% once the review is gone.
Platforms we work with
You built this brand one happy customer at a time.
One unfair review is quietly tearing it down.
Every day that review sits on your Google profile, someone searches your name, reads those words, and walks away — to a competitor you’ve never met. You’ll never see them. You’ll never know how many. You’ll only feel it later: in the bookings that stopped coming, the calls that went quiet, the years of reputation you earned slipping through your fingers — rewritten by a stranger who had a bad day.
A single review doesn’t just cost you today’s customer. It costs you every customer they would have told. And the ones after that. That’s the real price — a lifetime of word-of-mouth, stolen.
You don’t have to accept that.
One simple step — and the review is gone. Your brand is yours again. Your Google profile tells your real story. The phone starts ringing the way it used to.
Order online. We’ll handle the rest. Consider it done.
No win, no fee · 100% refund if we can’t remove it
Keep your reputation strong
Removing the review is step one. These simple habits help keep your profile healthy.
Ask happy customers for reviews
A steady stream of genuine positive reviews is the best protection against one bad one.
Reply to genuine feedback
A calm, professional reply shows future customers that you listen and care.
Monitor your profiles
Check Google and your other profiles every week so nothing goes unnoticed.
Never buy fake reviews
It breaks platform rules and can get your profile penalised or suspended.
Keep good records
Invoices and booking records help prove when a reviewer was never a customer.
Act quickly
The sooner a harmful review is dealt with, the less damage it does. Send it to us straight away.
Questions about our process
More answers on our full FAQ page.
How does the review removal process work?
Can you remove any type of review?
How long does it take?
How much do I pay upfront?
What happens if the review is not removed?
Will the reviewer know I asked for removal?
Which platforms do you work with?
Will I get updates during the process?
Is review removal legal?
Is the removal permanent?
Can you remove a review Google already rejected?
Ready for your second chance?
If you’re ready to improve your online reputation and remove negative reviews, contact us today to schedule a free consultation. Prefer to chat? Reach us instantly on WhatsApp.